Essager Refund Policy
At Essager, we strive to provide our customers with high-quality mobile accessories, including data cables, chargers, and other related products. We offer a 1-year warranty on all our products, ensuring that you have peace of mind when making a purchase. However, if you encounter any quality issues with our products and wish to apply for warranty claims or refunds, we have a clear refund policy in place.
Essager has representatives both internationally and across major e-commerce platforms. To streamline post-purchase support, kindly reach out to the seller from whom you made your order for assistance with any after-sales concerns. If you’re unable to contact the seller, please email us at [email protected], detailing the situation and including information about the retailer through which you purchased Essager products. We’ll verify the information and liaise with the relevant Essager product agent, distributor, or e-commerce platform to address your needs.
This policy applies only to buyers, distributors and agents who have purchased from Shenzhen Huachuang Zhibo Technology Co., Ltd.(Essager brand owner) directly.
Warranty Claim Process:
Before applying for a warranty claim, please ensure you have the following:
- Clear pictures or videos showcasing the quality issue(s) with the product.
- A detailed description of the quality problem(s) encountered.
Once you have the required evidence, please reach out to our Essager team by contacting our customer support via [email protected]. Provide us with the necessary information regarding the quality issue(s) you’ve experienced.
Our Essager team will review your claim promptly. If it is determined that the product does indeed have a quality problem within the warranty period, we will proceed with the appropriate resolution.
Resolution Options:
Replacement:
If the product is found to have a genuine quality issue, we will arrange for a replacement of the same product. The replacement will be sent to you at no additional cost.
Refund:
In certain cases, you may prefer a refund instead of a replacement. If the quality issue qualifies for a refund and you choose this option, we will initiate the refund process.
Refund Eligibility:
To be eligible for a refund, the following conditions must be met:
- The product must be within the warranty period.
- The quality issue must be substantial and verifiable based on the evidence provided.
- The customer has explicitly requested a refund instead of a replacement.
Refund Process:
- If your refund request meets the eligibility criteria, our Essager team will process your request promptly.
- The refund will be issued through the original payment method used for the purchase. Please note that the refund processing time may vary depending on your payment provider.
At Essager, we value your satisfaction and are committed to resolving any quality issues that may arise with our products. We appreciate your cooperation in providing the necessary evidence and information to ensure a smooth warranty claim or refund process. Should you have any further questions or require assistance, please do not hesitate to contact our customer support team.
Note: This refund policy is subject to change and may be updated from time to time. Please refer to the latest version available on our website for the most accurate and up-to-date information.
